Protecting your private information is our priority.
AppGuard provides cybersecurity products and services (the “Services”).
Effect of This and Related Documents:
Periodic Policy Changes:
If you would like to have your personally-identifiable information removed from the AppGuard databases going forward, please email firstname.lastname@example.org, and we will use commercially reasonable efforts to comply with your request. However, residual information will remain within AppGuard databases, access logs, and other historical internal and archival records, which may or may not contain personally identifiable information.
Requesting Available Information About You:
If you want to find out what information AppGuard has in its database about you, please email email@example.com. Please include your name, e-mail address, and other information in the same format that you originally supplied to AppGuard, so we can be more certain of matching your request to the correct information.
What data does AppGuard collect?
When users come to our site, we collect and aggregate information indicating their home server, but not their email addresses. Such information helps us identify the most popular content and portions of our site and determine the effectiveness of our various promotional activities. We aggregate such information for internal review. It is superseded by more recent information, subject to backup and archival requirements.
The Site may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize AppGuard pages or subdomains, or register with AppGuard or use of the Services, a cookie helps AppGuard to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the Site, the information you previously provided can be retrieved, so you can easily use the AppGuard features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Site or the Services.
We may at our discretion also use a technology called web beacons to collect general information about your use of our Site. The information we collect by web beacons allows us to statistically monitor the number of people who open our emails. Web beacons also help us to understand the behavior of our customers, clients, and visitors. Our hosting partners may also use similar web beacon technology.
Personally Identifiable information
Usage Data for AppGuard Customers
- First Name and Surname
- e-mail address
- Usage Data
- Credit Card/Payment information
- Any other information you voluntarily provide to us including but not limited to information which you provide while registering on the Site or the Services, such as name, location, business name if you are a business owner, content you provide to use the Services, etc.
If you are a Customer or Partner of ours using our Software or Services, usage data is automatically collected including the following. Such data is not processed or transmitted automatically to AppGuard, but may be required to be provided with consent for technical support, product trials, demonstrations, and for the Software to perform as advertised:
NOTICE: AppGuard Not Responsible for Third Party Content on site:
- File name and path of items processed
- Time and Date
- Irreversible hashes of files
- Certificate information, such as subject and sha (not private keys).
- Logged in Username
- Computer Operating System
- Hostname and IP address
AppGuard cannot and does not control the acts of the users of the Site, Services or monitor the accuracy of postings by such users. All users should be aware that, when they disclose personally identifiable information in a bulletin board, chat room, or other forum or public area of this site, the information might be collected, circulated, and used by others. In the event that you encounter any user who is improperly collecting or using information about you or other users, please contact us at firstname.lastname@example.org.
How We Use the Information We Gather?
How We Use Non-Personally Identifiable Information: We aggregate data on a web server for internal review purposes, and to enable us to build higher quality, more useful online services and better products. For example, we may perform statistical analyses of the collective characteristics and behavior of our users. Aggregated information is superseded (but not entirely removed) by more recent information, subject to AppGuard or its web site host’s standard backup and archival processes.
If you are a visitor from EU/EEA/UK/Switzerland, your personal data will only be used to contact you if you have given your consent.
How does AppGuard collect Your data?
You directly provide AppGuard with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of Our products or services.
- Voluntarily complete a customer survey or provide feedback on any of Our message boards or via e-mail.
- Use or view Our website via Your browser’s cookies.
AppGuard may also receive Your data indirectly from the following sources:
How will AppGuard Use Your data?
- Marketing Partners and Marketing Services
- Social Media
AppGuard collects Your data so that we can carry out Our business activities. The purpose of Our Use of this information will vary depending on the relationship between You and AppGuard, including the type of service we provide.
How does AppGuard store Your data?
- For purposes of consent
- For the performance of contract
- For Legal obligations
- For Vital Interests
- For Public Interests
- For Legitimate Interests
AppGuard securely stores Your data Only on approved secure file systems and in full compliance with Data Management Policy.
AppGuard will keep Your data for the life of the contract. Once this time has expired, we will remove all personal identifiable information from Your data by 1 year or in accordance with Federal, State and Local applicable laws.
AppGuard may keep Your data for Financial Audit for a period of 6 years.
How Our Software stores Your data:
Usage Data is stored locally by the solution supporting the Users of Our Software. This means that the AppGuard will only store data that has been authorized to collect and process.
If you are using AppGuard for the purposes of Software as a Service or SaaS or an on-premise solution, AppGuard Enterprise or AppGuard Solo; The information is collected in the contractual or purchased solution of the product.
Your mobile device may give You the ability to opt out of the Use of information about the apps You Use in order to serve You ads that are targeted to Your interests:
- “Opt out of Interest-Based Ads” or “Opt out of Ads Personalization” on Android devices
- “Limit Ad Tracking” on iOS devices
You can also stop the collection of location information from Your mobile device by changing the preferences on Your mobile device.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You Use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You Use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.
GDPR and Designated Countries Privacy Rights
This Section only applies to Users and Customers of the Services that are located in the European Economic Area, United Kingdom and/or Switzerland (collectively, the “Designated Countries”) at the time of data collection. We may ask you to identify which country you are located in when you use some of the Services, or we may rely on your IP address to identify which country you are located in. Where we rely only on your IP address, we cannot apply the terms of this Section to any User or Customer that masks or otherwise obfuscates their location information so as not to appear located in the Designated Countries. If any terms in this Section conflict with other terms contained in this Policy, the terms in this Section shall apply to Users and Customers in the Designated Countries.
AppGuard is a data controller with regard to any personal information collected from customers or users of its Services. A “data controller” is an entity that determines the purposes for which and the manner in which any personal information is processed. Any third parties that act as our service providers are “data processors” that handle your personal information in accordance with our instructions.
You may object to our processing at any time and as permitted by applicable law if we process your personal information on the legal basis of consent, contract or legitimate interests. We can continue to process your personal information if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable law.
If we process your personal information based on a contract with you or based on your consent, or the processing is carried out by automated means, you may request to receive your personal information in a structured, commonly used and machine-readable format, and to have us transfer your personal information directly to another “controller”, where technically feasible, unless exercise of this right adversely affects the rights and freedoms of others.
If you believe we have infringed or violated your privacy rights, please contact us via the information provided herein so that we can work to resolve your concerns. You also have a right to lodge a complaint with a competent supervisory authority situated in a Member State of your habitual residence, place of work, or place of alleged infringement.
California Consumer Privacy Act of 2019 (CCPA)
The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
You have the right to request that AppGuard disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request), we will disclose to you:
CCPA Deletion Request Rights
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we share that personal information.
- The specific pieces of personal information we collected about you (also called a data portability request).
- If we sold or disclosed your personal information for a business purpose, two separate lists disclosing: sales, identifying the personal information categories that each category of recipient purchased; and disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and make reasonable efforts to direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Emailing us at or sending a letter to the contact information below.
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Children’s Online Privacy Protection Act (COPPA)
The Children’s Online Privacy Protection Act (“COPPA”) specifically aims to protect the privacy of children under the age of 13 by requesting parental consent for the collection or Use of any personal information of the Users. The Act took effect in April 2000 and was revised in 2013. The Act was passed in response to a growing awareness of Internet marketing techniques that targeted children and collected their personal information from websites without any parental notification. The Act applies to commercial websites and online services that are directed at children. The main requirements of the Act that a website operator must comply with include:
- Acquisition of a verifiable parental consent prior to collection of personal information from a child under the age of 13.
- Disclosure to parents of any information collected on their children by the website.
- A Right to revoke consent and have information deleted.
- Limited collection of personal information when a child participates in online games and contests.
- A general requirement to protect the confidentiality, security, and integrity of any personal information that is collected online from children.
AppGuard does not under any circumstances collect, store, process, directly or indirectly, personal information of Children. AppGuard will never request nor consent of children data collection of any kind. We ask You to contact Your local authorities immediately if You feel that Your children’s personal data has been put at risk. If children’s data was collected in error, this information will be deleted immediately upon request.
Your Rights under the Japan’s data protection law, the Act on the Protection of Personal Information (APPI)
Under APPI, data subjects can request that a business operator disclose the purpose of Use of their Personal Data, how They can access, correct, or suspend it, and where They can submit complaints concerning the handling of their personal information.
The 2017 version of the APPI allowed data subjects to request that their personal information be deleted or to suspend its Use only in limited circumstances. The 2020 amendments expanded these rights to allow for requests in a broader range of Use cases, including potential violations of the data subject’s rights or legitimate interests and transfers to third parties non-compliant with APPI requirements. Requests can now also address short-term data, which is kept for six months or less.
- When it comes to the disclosure of personal information that has been collected about them, data subjects can now request the data in both a digital or hardcopy format.
- Data subjects in Japan have the right to sue business operators that have collected their personal information if They fail to answer their APPI-based requests within two weeks.
If you’d like to request more information under the APPI law, and if You are a Japanese resident, You can contact Us Using the contact information provided below.
e-mail Us at: email@example.com
How to contact Us for Privacy Concerns
e-mail Us at: firstname.lastname@example.org
Call Us: +1 (703)786-8884
Attn: Privacy Dept
14170 Newbrook Dr. Suite LL-01
Chantilly, VA 20151